There is a Secret "Customer Service Formula"
That the Most Successful Businesses Have
Used For Over 100 YEARS and It Keeps
Customers Coming Back.
It Has Nothing to Do With Luck and It's Not Chance.
It is a Specific Way of Doing Business and I want
to Share the Secret With You, Your Team,
or at Your Next Networking Event.
Move From Good Customer Service to
Exceptional Customer Service,
This is Insightful Service.
Advice & Opinions Featured in...
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33% [of Americans] said they would consider switching companies immediately after a single instance of poor service.
-American Express
71% of consumers surveyed agreed that employees have a significant impact on their [shopping] experience.
-PriceWaterhouseCoopers
79% of consumers surveyed agreed they would stop doing business with a company if an employee had a bad attitude or was not friendly.
-PriceWaterhouseCoopers
Poor Customer Service,
and Falling Short of Expectations Will
Always Have a Direct & Significant Impact on
the Eventual Success or Failure of Your Business.
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INSIGHTFUL SERVICE...
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Facilitates Workshops That
Heightens Management's and Employee's Awareness
of Exceptional Service:
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The Qualities That Define it.
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The Company Culture Needed for Success.
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The Distinction Your Business Needs From the Competition.
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How to Lead the Competition, Not follow.
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RESULTS
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CAC Decreases
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Repeat Business Increases
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Churn Decreases
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Positive Online Reviews Increase
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More Referrals
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Employee Moral Increases
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Bragging Rights for Being the Leader in Your Vertical Market.
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Refresh & Train Your Team's
Customer Service Perspective, Attitude
and Approach to a Client-Driven Mission.
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Workshops Are Interactive and Facilitated On-Site
With One to Three-Hour Sessions Available.
Learn How Standard Operating Procedures & Best Practices
Developed for Luxury Hotels, Resorts, Private Clubs, and Luxury
Automobile Sales & Service Will Transform Your Team into Ambitious Customer & Service Focused Leaders in Your Industry.
The Insightful Service
Foundation & Guiding Principle
(The Essence of How We Define Ourselves)
The finest & best possible customer service begins with the senior leader
of the company who immerses his/her team in a culture entirely focused on
the complete and unwavering satisfaction of the customer's experience with the products, the services, and those with whom the customer meets and interacts.
-Bruce Claver, Insightful Service
Are You Ready to Make This Statement Yours and Own it??
Bruce Claver,
a Featured Writer on these websites
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*The inclusion of corporate logos on this website do not constitute an endorsement, partnership, promotion, association, or sponsorship of Bruce Claver or Insightful Service by the owner(s) of the logo. Logos within this website are being used for fair use purposes only and highlight websites, blogs, publications, and/or other medium where Bruce Claver's or Insightful Service's name have been credited, referred to, or cited. All featured trademarks, service marks, and logos are the property of their respective owners.
MEET
BRUCE CLAVER
Welcome
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My name is Bruce Claver and I have been in the luxury hospitality & automotive market for over 25 years.
I am a Customer Experience Strategist, Training Specialist, Writer, and Speaker who has facilitated over 150 workshops attended by over 2,000 business leaders, owners, managers, and front-line employees who have learned how to implement & maintain an effortless experience for customers and transform them into brand loyal clients.
How did I gain this insight?
My background in hospitality operations and training development has evolved from my many years with the very best management teams in hospitality.
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Caesars Palace, Las Vegas
#1 rated casino resort in the U.S.
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The Ritz-Carlton (Four Seasons Chicago)
#1 rated city hotel in the U.S.
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The Union League Club of Chicago
#1 rated private city club in the U.S.​
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In 2018, I was honored to be one of the very few people awarded “Top Writer” on Quora.com (over 80 million visitors per month) where over 9 million users from around the world have read my advice and opinions focusing on exceptional customer service and other service-related subjects.
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By Clicking on this logo,
you will be redirected to Quora.com in a separate tab.
Bruce Claver
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Let's Begin Your Training, Right Now:
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Lesson #1
Before any policy, with every procedure, in every department, the following must be
asked & addressed:
"What Effect Will This (New) Policy
Have On the Customer?"
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This one guiding principle is crucial for the success
of all businesses with customers.
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A customer's degree of happiness boils down to
one main characteristic:
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How Do Your Policies Make Them Feel?
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If Your Employees All Have a Different Definition of Exceptional (or even good) Customer Service, You Need to Contact Me Now for a FREE Consultation.
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