Bruce ClaverMar 125 minThird Party WebsitesWhy Do Hotels Give Me a Bad Room When I Book Through The Best Travel Sites?Hotels tend to assign their worst rooms to guests who book on third party websites. Here is why.
Bruce Claver | Insightful ServiceMar 47 minTraining23 Red Flag Warnings That it's Time to Get Your Employees into a Customer Service Training ProgramAchieving high customer retention rates is critical to success and can only be achieved with training. Here are 23 red flags for training.
Bruce ClaverJan 294 minBeing #1Is Switzerland the Best Place to Learn Hotel Management?Taylor G. asked Insightful Service if Switzerland is the best place to learn hotel management. I felt I had to answer this question...