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A business needs to have a source of revenue to pay the bills, invoices, employees, and expansion, etc. Customers support that. Without revenue, you cannot hire or support employees. But can an organization have hundreds or thousands of employees but little to no reven...

Peter C. asked Me:

Is it Bad to Request a Hotel’s Handicap Accessible Room

Even Though You Are Not Handicapped?

The answer may surprise you. No, it is not bad to request a handicap room and in fact, such rooms are used more by those who are not handicapped than those who...

The short answer is, it depends. There is and never will be, a substitute or replacement for human contact, or engaging in verbal exchanges with each other.

February 24, 2016

Mike Diamond asked, "What unexpected things will surprise a first time hotel owner or manager?" Where to begin, right? Here are list of 5 misconceptions...

  1. If you build it, they will come.

    -not without a marketing Plan

  2. If you pour money...

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