Bruce Claver
Why Do Hotels Give Me a Bad Room When I Book Through The Best Travel Sites?
Hotels tend to assign their worst rooms to guests who book on third party websites. Here is why.
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Bruce Claver | Insightful Service
- Mar 4
- 7 min
23 Red Flag Warnings That it's Time to Get Your Employees into a Customer Service Training Program
Achieving high customer retention rates is critical to success and can only be achieved with training. Here are 23 red flags for training.
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Bruce Claver
- Jan 29
- 4 min
Is Switzerland the Best Place to Learn Hotel Management?
Taylor G. asked Insightful Service if Switzerland is the best place to learn hotel management. I felt I had to answer this question...
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