Bruce Claver
Why Do Hotels Give Me a Bad Room When I Book Through The Best Travel Sites?
Hotels tend to assign their worst rooms to guests who book on third party websites. Here is why.
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Bruce Claver | Insightful Service
- Mar 4
- 7 min
23 Red Flag Warnings That it's Time to Get Your Employees into a Customer Service Training Program
Achieving high customer retention rates is critical to success and can only be achieved with training. Here are 23 red flags for training.
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Bruce Claver
- Jan 22
- 7 min
Hotel Early Departure Fee, Tacky & Tasteless? 4 Ways to Avoid Paying This Nefarious Fee
Bruce Claver | Insightful Service | 7 min read Pamela K. asked Insightful Service: "I was in Virginia visiting my son and his family. The...
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Bruce Claver
- Jan 17
- 5 min
How You Can Tell You Are About to Stay at a Bad Hotel: A Quality Assurance Auditor Reveals RED FLAGS
Bruce Claver | Insightful Service | January 17, 2023 Olivia T. asked Insightful Service how to tell if you are about to stay at a bad...
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Bruce Claver | Insightful Service
- Jan 10
- 5 min
4 Myths About Customer Service That Will Surprise a New Hotel or Restaurant Owner
Customers will flee your business faster than a one-night stand after hearing pregnancy results if you fail at these four things.
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