Bruce Claver | InsightfulService.com6 days ago6 minEmployee PerformanceAre Employees More Important than CustomersIs your employee's happiness is more important to your company's success or is your customer's happiness more important? Weigh in.
Bruce Claver | Insightful ServiceMar 47 minTraining23 Red Flag Warnings That it's Time to Get Your Employees into a Customer Service Training ProgramAchieving high customer retention rates is critical to success and can only be achieved with training. Here are 23 red flags for training.
Bruce ClaverJan 227 minGuestsHotel Early Departure Fee, Tacky & Tasteless? 4 Ways to Avoid Paying This Nefarious FeeBruce Claver | Insightful Service | 7 min read Pamela K. asked Insightful Service: "I was in Virginia visiting my son and his family. The...