-6 days ago6 minEmployee PerformanceAre Employees More Important than CustomersIs your employee's happiness is more important to your company's success or is your customer's happiness more important? Weigh in.
-Mar 47 minTraining23 Red Flag Warnings That it's Time to Get Your Employees into a Customer Service Training ProgramAchieving high customer retention rates is critical to success and can only be achieved with training. Here are 23 red flags for training.
-Jan 105 minHotel Ownership4 Myths About Customer Service That Will Surprise a New Hotel or Restaurant OwnerCustomers will flee your business faster than a one-night stand after hearing pregnancy results if you fail at these four things.