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Bruce Claver

Hotel Early Departure Fee, Tacky & Tasteless? 4 Ways to Avoid Paying This Nefarious Fee

Bruce Claver | Insightful Service | 7 min read Pamela K. asked Insightful Service: "I was in Virginia visiting my son and his family. The...

Bruce Claver | Insightful Service

4 Myths About Customer Service That Will Surprise a New Hotel or Restaurant Owner

Customers will flee your business faster than a one-night stand after hearing pregnancy results if you fail at these four things.