Bruce Claver | Insightful ServiceMar 47 minTraining23 Red Flag Warnings That it's Time to Get Your Employees into a Customer Service Training ProgramAchieving high customer retention rates is critical to success and can only be achieved with training. Here are 23 red flags for training.
Bruce Claver | Insightful ServiceJan 105 minHotel Ownership4 Myths About Customer Service That Will Surprise a New Hotel or Restaurant OwnerCustomers will flee your business faster than a one-night stand after hearing pregnancy results if you fail at these four things.