​
​
23 Red Flag Warnings:
It's Time to Book a Training Workshop
on Customer Service:
​
​
​
-
Employees are texting and using their phones when there are customers that can see them.​
-
Employees are taking a smoke break where customers can see them.
-
Employees are joking with each other when there are customers present.
-
Employees are eating where customers can see them.
-
Telephones are not answered within 4 rings.
-
When the telephone is answered and the employee needs to finish with a customer, the customer on the phone is not asked if they could be placed on hold or get their phone number to call back when the lines die down.
-
Callers are not on hold for more than FOUR minutes.
-
When a caller is taken off hold, the caller is not thanked for their patience.
-
When a call is picked up (or picked up from hold), the employee does not introduce themself.
-
Employees are not using the 5/10 rule for greeting employees
-
When a customer walks up to the counter, the employee does not immediately stop what they are doing to address the customer.
-
When a line forms for checking out, the customers are not acknowledged, informed that "one of us will be with you momentarily."
-
Customers are not thanked for their patience after waiting (in line.)
-
When an employee is assisting a customer and another customer asks for assistance, the employee only says, "I'm already helping someone" (or words to that effect) rather than politely informing the customer that s/he is with another customer but will be finished shortly or call another employee to assist the customer.
-
When a customer asks where an item is located and the employee points in the general direction rather than walking the employee to the location.
-
Employees do not bother to call another employee to assist a customer when they are busy with a customer themselves.
-
Customers are not thanked for their business or encouraged to return.
-
Customers are not addressed by their (last) name if the employee has access to learn it.
-
Employees are wearing clothes that appear to look as though the employee just rolled out of bed.
-
Hair (including facial for men) is not properly maintained.
-
Body odor (need I say more?)
-
A name tag is not worn when one is required.
-
When a customer has a complaint, the employee does not actively listen, empathize, take responsibility for the issue, or apologize, even if the issue concerns another employee.
----------------------------------------------------------------------------
​
If you answered, "Yes" to SEVEN or more of these red flags (a score of 70%), then its time to make a no-brainer of a decision to either get your team into a customer service workshop or hire a specialist to bring the workshop to your store.
​
​Insightful Service Helps By Teaching:
​
​
-
How to build relationships with customers so they return again and again.
-
How Soft Selling your products & services is the best way to win more sales, more referrals, and more repeat business.
-
Service standards that will have your competitors take notice.
...and much more.
​
​
​
Contact Insightful Service below to learn more details.
​
Time to truly push your employees into a cohesive
team and be the very best at what they do.​
​
Are you ready to take your
customer service standards to a higher plateau?
​