Exceptional Customer Service.
Driven by Design, Pursued with Purpose.
Employees Who Fail to Meet Customer Expectations,
Risk Their Customers Checking out the Competition.
Don't Risk Letting Go of Your Customers to Your Competitors.
Customers and Loyalty Are NOT Synonymous
The Cost of Acquiring a New Customer is Significant.
Calculate Your "Cost to Acquire a Customer" (CAC)
Take Your Entire Cost of Sales and Marketing Over a Given Period, Including Salaries and Other Headcount Related Expenses, and Divide it By the Number of Customers That You Acquired in That Period.
Can Your Employees Do a Better Job of
Meeting the Expectations of Your Customers?
Yes? Insightful Service Wants to Work With You.
33% [of Americans] say they’ll consider switching companies after just a single instance of poor service.
71% of consumers surveyed agreed that employees have a significant impact on their [shopping] experience.
Poor Customer Service & Falling Short of Expectations
Will Always Have a Direct & Significant Impact on
the Eventual Success or Failure of All Businesses.
Insightful Service Guiding Principle
"The finest & best possible customer service begins
with senior leadership who immerse their team in a culture entirely focused on the complete and unwavering satisfaction
of the customer's experience with the products, the services and those with whom the customer meets and interacts."
*The inclusion of corporate logos on this website do not constitute an endorsement, partnership, promotion, association, or sponsorship of Bruce Claver or Insightful Service by the owner(s) of the logo. Logos within this website are being used for fair use purposes only and highlight websites, blogs, publications, and/or other medium where Bruce Claver's or Insightful Service's name have been credited, referred to, or cited. All featured trademarks, service marks, and logos are the property of their respective owners.
Bruce Claver is a Customer Experience Strategist, Consultant, Training Specialist. Writer, and Speaker who has facilitated over 150 workshops attended by over 2,000 business leaders, owners, managers, and front-line employees on how to implement & maintain an effortless experience for customers and transform them into brand loyal clients.
Bruce’s background & experience in hospitality operations, SOP development, and training have evolved from over 25 years with the best known management teams in hospitality, in several different capacities at properties such as the #1 rated casino resort in the U.S., Caesars Palace, the #1 rated city hotel in the U.S., the Ritz-Carlton -Four Seasons Chicago, and the #1 rated private city club in the U.S., The Union League Club of Chicago.
Bruce was awarded “Top Writer” on Quora.com (over 41 million visitors per month) where over 6.25 million users from around the world have read his advice and opinions focusing on exceptional customer service and other service related subjects. His advice & opinions have been featured on dot com websites such as Forbes, inc, Huffpost, BusinessInsider, Foxnews, Applenews, MSN, Bravo, and many more.