There is a Secret "Customer Service Formula"
That the Most Successful Businesses Have
Used For Over 100 YEARS and It Keeps
Customers Coming Back.
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It Has Nothing to Do With Luck and It's Not Chance.
It is a Specific Way of Doing Business and I want
to Share the Secret With You, Your Team
or at Your Next NetworkingEvent.
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Move From Good Customer Service to
Exceptional Customer Service,
This is Insightful Service.
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When Your Employee Fails to Build
Rapport or Meet Customer Expectations,
You Risk Losing Your Customers to the Competition
and The Cost of Acquiring a New Customer is Significant.
33% [of Americans] said they would consider switching companies immediately after a single instance of poor service.
-American Express
71% of consumers surveyed agreed that employees have a significant impact on their [shopping] experience.
-PriceWaterhouseCoopers
79% of consumers surveyed agreed they would stop doing business with a company if an employee had a bad attitude or was not friendly.
-PriceWaterhouseCoopers
INSIGHTFUL SERVICE...
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Trains & Facilitates Workshops
To Heighten Your Managers
and Employees Awareness
of Exceptional Service:
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The Qualities That Define it.
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The Company Culture Needed for Succes.
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The Distinction Your Business Needs From the Competition.
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How to Lead the Competition, Not follow.
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RESULTS
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CAC Decreases
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Repeat Business Increases
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Churn Decreases
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Positive On-line Reviews Increase
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More Referrals
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Employee Moral Increases
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Bragging Rights for Being the Leader in Your Vertical Market.
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Refresh & Train Your Team's
Customer Service Perspective, Attitude
and Approach into a Client Driven Mission.
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Workshops Are Interactive and Facilitated On-Site
With One to Three Hour Sessions Available.
Learn How Standard Operating Procedures & Best Practices
Developed for Luxury Hotels, Resorts, Private Clubs, and Luxury
Automobile Sales & Service Will Transform Your Team into Ambitious Customer & Service Focused Leaders in Your Industry.
The
Insightful Service Guiding Principle
"The finest & best possible customer service begins
with senior leadership who immerse their team in a culture entirely focused on the complete and unwavering satisfaction
of the customer's experience with the products, the services and those with whom the customer meets and interacts."
-Bruce Claver
Insightful Service
Bruce Claver
Featured Writer on these websites
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*The inclusion of corporate logos on this website do not constitute an endorsement, partnership, promotion, association, or sponsorship of Bruce Claver or Insightful Service by the owner(s) of the logo. Logos within this website are being used for fair use purposes only and highlight websites, blogs, publications, and/or other medium where Bruce Claver's or Insightful Service's name have been credited, referred to, or cited. All featured trademarks, service marks, and logos are the property of their respective owners.
MEET
BRUCE CLAVER
Welcome
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My name is Bruce Claver and I have been in the luxury hospitality & automotive market for over 25 years.
I am a Customer Experience Strategist, Training Specialist, Writer, and Speaker who has facilitated over 150 workshops attended by over 2,000 business leaders, owners, managers, and front-line employees who have learned how to implement & maintain an effortless experience for customers and transform them into brand loyal clients.
How did I gain this insight?
My background in hospitality operations, and training development have evolved from my many years with the very best management teams in hospitality.
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Caesars Palace, Las Vegas
#1 rated casino resort in the U.S.
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The Ritz-Carlton (Four Seasons Chicago)
#1 rated city hotel in the U.S.
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The Union League Club of Chicago
#1 rated private city club in the U.S.​
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My advice & opinions have been featured on dot com websites such as Forbes, inc, Huffpost, BusinessInsider, Inc. Foxnews, Applenews, Bravo, and many more.
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In 2018, I was honored to be one of the very few people awarded “Top Writer” on Quora.com (over 80 million visitors per month) where over 6.5 million users from around the world have read my advice and opinions focusing on exceptional customer service and other service related subjects.
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By Clicking on this logo,
you will be redirected to Quora.com in a separate tab.
Bruce Claver
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Lets Begin Your Training, Right Now.
Yes, Now!
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Lesson #1
Every Policy, Every Procedure , in Every Department, The Following Must Be
Written, Memorized, and Executed:
"What Effect Will This (New) Policy
Have On the Customer?"
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This One Guiding Principle is Crucial For The Success of all Business.
If You Ignore It, Don't Be Surprised When Your Customers Begin to Ignore Your Business. That's Because No Matter What Line of Work You Are in, Customers (including yourself) Want to Feel Good After They Purchase Your Products and Services.
Our Degree of Happiness Boils Down to One Main Characteristic:
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How Do Your Actions Make Them Feel?
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If Your Employees All Have a Different Definition of Excellent (or even good) Customer Service, You Need to Contact Me Now for a FREE Consultation.
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