Bruce ClaverSep 19, 20236 minAre Employees More Important than CustomersIs your employee's happiness is more important to your company's success or is your customer's happiness more important? Weigh in.
Bruce ClaverMar 12, 20235 minWhy Do Hotels Give Me a Bad Room When I Book Through The Best Travel Sites?Hotels tend to assign their worst rooms to guests who book on third party websites. Here is why.
Bruce ClaverMar 4, 20237 min23 Red Flag Warnings That it's Time to Get Your Employees into a Customer Service Training ProgramAchieving high customer retention rates is critical to success and can only be achieved with training. Here are 23 red flags for training.